Secure Support Portal for customers
Raise bugs and small change requests, attach files, and track every case in one place.
Services / Managed Support
Managed Support
Practical managed support for your Dynamics 365 system
Get the help you need when issues arise or changes are needed. Our Support Portal makes it easy to raise cases, track progress, and get things resolved
Support Portal
Managed care hub
Submit a casePortal intake
ReviewPriority & impact
ClarifyDetails & context
ExecuteFix or change
VerifyTest & approve
CloseDeploy safely
Open
Resolved
Managed support
Why choose OA Systems for your managed support?
Our managed support service gives you direct access to experienced Dynamics 365 specialists who understand your system and your business.
Responsive case management
Cases are reviewed during business hours and prioritised by urgency and business impact.
People who know your system
The people supporting you are often the same specialists who helped build your system.
Microsoft escalation support
As a Microsoft Solutions Partner, we have access to Microsoft expertise and support channels.
Process
How our managed support works
Our clear process helps ensure your request is understood, progressed, and delivered efficiently.
Raise a case
An authorised user submits a case through the Support Portal with details and context.
Review & prioritise
We assess what is required and prioritise it by urgency and business impact.
Clarify if needed
If we need more information, we add a portal comment and you are notified.
Complete the work
Once we have enough information, we investigate or complete the requested work.
Test & approve
Changes are made available in your test environment for review and approval.
Deploy & close
Once approved, we plan deployment and close the case once complete.
Ready
Ready to get support?
Access the Support Portal to raise and track cases. Need portal access? Contact us.