One connected platform
A single data model giving teams a consistent view of customers, activity, and service interactions.
Services / New Implementations
New Implementations
Practical, user-friendly Dynamics 365 Customer Engagement (CE) solutions that fit the way your business works
We design and implement Dynamics 365 CE solutions that help teams work more efficiently, engage customers better, and grow with confidence
Your Business
Connected Platform
CRM
Portal
Automation
Reporting
AI & Copilot
Security
Integration
Dataverse
Dynamics 365 CE
Why choose Dynamics 365 Customer Engagement?
Dynamics 365 Customer Engagement provides a connected, flexible platform that helps organisations improve the way they sell, serve, and engage.
Flexible and extensible
Easily extended with custom tables, business rules, and model-driven apps as your needs evolve.
Automate what matters
Built-in automation reduces manual handoffs and helps teams work more efficiently.
Adopt and grow at your pace
Modules can be adopted incrementally, so you can start with what matters most and expand over time.
Enterprise-grade security
Identity management, role-based security, auditing, environment controls, and integration with Microsoft's security and compliance stack.
Approach
Our implementation approach
A successful Dynamics 365 Customer Engagement implementation is not just a technical project - it is a business change project.
The system needs to be well configured, but it also needs to be understood, adopted, and trusted by the people who use it.
Our implementation approach is built to address all three: configuring the platform well, supporting real adoption, and giving teams confidence that the solution will work for them long after go-live.
Discover & Plan
We take the time to understand your business, your processes, and what success needs to look like. From there, we define a clear, practical roadmap aligned to your goals.
Design & Build
We design a solution around the way your team works, then configure Dynamics 365 and related components to deliver the right fit, without unnecessary complexity.
Migrate & Validate
We migrate your data carefully, test thoroughly, and make sure the solution performs as expected, with the right security, quality, and reliability in place.
Go Live & Enable
We support a confident go-live and help your team get up to speed, so the solution is adopted well and continues to deliver value over time.
OA Systems
What you can expect from OA Systems
Practical delivery from experienced people who understand Dynamics 365 and the way New Zealand organisations work.
We listen first and design solutions that fit your real needs.
We focus on usability so your team can adopt with confidence.
We keep things practical and avoid unnecessary complexity.
You work directly with experienced consultants based in New Zealand.
Ready
Ready to build your new Dynamics 365 solution?
Let's talk about your goals and how we can design a solution that helps your team work better and your business grow.